Keep in mind this may not solve your problem if your internet connection or device is the issue. From there, you can swap over to Waze, Google Maps, or any other third-party GPS software. To do so, locate the Account tab within the Dasher App. You can change your default navigation settings within the Dasher app. Check Your Navigation SettingsĪnother way to troubleshoot your GPS issues is by checking your settings. If you aren’t sure about your login information, be sure to find that out before deleting your cache data. Keep in mind you will be asked to re-login to your DoorDash app and account. Select “CLEAR DATA” and then choose “DELETE.”.Locate the “Apps” or “Applications” tab.Luckily, clearing your cache data is a straightforward process. If there’s something wrong with these temporary files, it can cause glitches and malfunctions. Cache data are temporary files used to improve user experience. Try using your device’s cellular data instead of WiFi.Īnother way you can troubleshoot your DoorDash app is by clearing the cache data.Turn off your phone’s WiFi, after 30 seconds, reconnect to your WiFi to see if the issue is resolved.Ensure you’re not in airplane mode to start.Follow the steps below to troubleshoot your internet connection: An unstable internet connection can negatively affect your GPS and navigation. If you’ve restarted the Dasher app and your phone, but you’re still experiencing issues, the next step is to check your internet connection. Rebooting the app with an active order can cause more problems and glitches. If you’re still experiencing issues after restarting the app, reboot your phone.īe sure you don’t have any active orders before you restart the app or your phone. Shut down and reboot the Dasher app first to see if that resolves the problem. ![]() The first thing you should do if you’re experiencing software issues is to restart your Dasher app and phone. Thankfully, there are a few quick fixes that can get you back on track. These issues are typically caused by connection, software, and device malfunctions. Troubleshooting DoorDash GPS ProblemsĭoorDash delivery drivers frequently encounter issues within the app. If that doesn’t work, follow the steps below. For a quick fix, try restarting the dasher app and then your phone. Internet problems, software issues, system errors, and more can affect your navigation system. TL/DR: temporary fix to blank screen: Start your dash on an iOS device, accept your first job, then it will work on Android for the remainder of the dash session.You could be having problems with DoorDash’s GPS for a variety of reasons. It seems beginning your dash on an iOS device somehow cicumvents whatever is tripping up the Android app from starting up.īut until they decide to fix the issue I think signing in and starting your dash on an iOS device might be a good fix. Once I ended dashing, and closed the app on my Android, it went back to the blank screen issue. Once I accepted an order, I opened the Dasher app on my Android device and the app started to work and I was able to make money again! ![]() I went out ready to dash but started the dash on my iPad. After reading reviews in the Android play store someone posted a possible fix so I tried it and it worked! I was able to sign in and the app worked fine on my iPad so I didn't think my account was deactivated. Whenever I would open the app it would load for a second and go to a blank white screen, I would still get "it's busy, dash now" notifications but the app still did not work. Since last Wednesday I have been unable to dash because of a completely random issue with the Dasher app.
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